Getting Started with Lev
What kind of support does Lev offer its customers?
Lev is committed to your success! We offer a comprehensive support system to ensure you get the most out of our platform. Here's what you can expect:
Dedicated Customer Success Team: Our representatives are available to answer your questions, guide you through the platform's features, and troubleshoot any issues you encounter.
Extensive Knowledge Base: We've compiled a robust library of articles, tutorials, and FAQs covering a wide range of topics related to Lev and the financing process.
Live Chat Support: Our support team is available via live chat to answer your questions and troubleshoot any issues you encounter.
Additionally, we're always happy to hear from you. If you have any questions or require further assistance, feel free to reach out to us directly.
How can I learn more about Lev's success and impact?
We encourage you to explore our case studies or browse success stories on our website. These resources showcase how Lev has helped commercial real estate investors achieve their goals.
What type of customers typically use the Lev platform?
Lev caters to a specific group of commercial real estate investors typically characterized by:
Active Deal Flow: These investors are actively involved in multiple deals across various markets and/or asset classes.
In-House Expertise: They typically have a dedicated capital markets expert with a strong understanding of commercial real estate financing.
Internal Deal Management: They often prefer to manage the financing process internally, leveraging Lev's platform to optimize their workflows without relying on brokers.
While Lev can be valuable for any CRE investor, it's best suited for sophisticated investors to manage their financing process all on one platform.
Platform Functionality and Data
How large is Lev's lender network?
Lev maintains a robust network of over 4,500 high-quality and vetted lenders, providing you with access to a broad spectrum of financing options. We continuously foster new partnerships to ensure you achieve the best possible terms for your deals.
What types of lenders are on Lev’s platform?
Lev connects you with a diverse network of lenders, including: local, regional, and national banks, credit unions, life insurance companies, debt funds, CMBS, and Agency.
Does Lev operate in specific geographic regions, or is it available nationwide?
Lev is available nationwide. You can leverage our platform to connect with lenders and explore financing options regardless of location.
What financing options can I explore through the Lev platform?
Lev allows you to explore a variety of financing options, including permanent, bridge, value-add, construction, construction-to-perm, and bridge-to-perm financing.
Where does your lender data come from?
Lev leverages a comprehensive data set to power its lender recommendations. This data comes from three primary sources:
Public Data: Lev has established strategic partnerships that grant access to broader market data. This includes transaction details for deals closing nationwide.
Lender Updates: Lenders update their profiles with specifics of what types of deals they like to see and terms they typically offer on a deal.
Transaction Feedback: When lenders review deals and provide terms or feedback, our proprietary AI and machine-learning models learn from these inputs and update the key factors for each lender.
By combining all of these data sources, Lev has built the most accurate set of CRE lending data and a market-leading matching algorithm to make sure the right lenders see your deals.
How does the algorithm know which lenders to suggest?
Lev's proprietary technology analyzes a combination of factors to recommend the most suitable lenders for your deal. Here's what it considers:
Market Dynamics: Lev analyzes past deals, current market trends, and real-time lender programs to identify lenders with a strong track record financing similar projects.
Your Deal Specifics: The algorithm cross-references your property information and desired loan request with lender programs.
This targeted approach suggests lenders with a high likelihood that align with your project's specific needs.
Platform Usage
Deal Launch & Management
Once I add a deal to Lev, can lenders see it?
No, lenders cannot see your deal until you launch it. Everything remains confidential within the platform until you make it live, and you specify who has access to what information at every step of the process.
If I add a lender to my deal, does the lender get notified?
No, lenders are not notified about a deal until you “Launch” the deal to them. Adding them to the deal only adds them to your placement table for your own tracking purposes.
Does someone at Lev review my deal before launching to market?
While we don't review every deal before launch, we are happy to review any materials if you request it via Chat. We can assist with troubleshooting any technical issues or provide guidance on optimizing your Deal Room.
Do lenders need to login to the platform to see my deal?
No, lenders receive an email with a secure link to your deal room, accessible without logging in. Additionally, you can download the deal room as a PDF and attach it to your launch email, or send your own Offering Memorandum as an attachment.
Who at the lending institution does my deal go to?
Our matching algorithm selects the right contact for the deal to maximize responsiveness and interest. Emails are sent to loan officers who best match your deal's specifics, considering factors like property type, location, and loan request.
At what point in the LOI or PSA process is it recommended to launch my deal?
We recommend launching once the LOI or PSA is executed. This ensures your deal has a strong foundation, leading to greater lender engagement and increased traction, as well as maintaining momentum in getting your deal closed.
Existing Network
Can I share deals directly with my existing lender relationships?
Absolutely! Lev allows you to track all of your lending relationships, including existing ones. You can reach out to your preferred lenders while still benefiting from Lev's functionalities like deal tracking and automated follow-ups.
Do I need to send deals to my existing network through the platform?
No, however, by launching outside Lev, you'd miss out on several valuable features:
Connected Lender CRM: Track all your lender communication in one place, simplifying your workflow and providing a clear history of interactions.
Automated Quote Matrix: Lev automatically extracts key terms from lender responses and compiles them into a clear quote matrix for easy side-by-side comparison.
Streamlined Outreach Management: Organize all your outreach efforts within the platform, eliminating the need to manage communication across multiple channels.
Lev offers a centralized location to streamline your deal launch process and gain valuable insights from your lender interactions.
Email Integration
I. Connecting Your Email
What happens when I connect my email to Lev?
Once you connect your email, you'll gain the ability to seamlessly launch deals directly to lenders through the platform.
What information does Lev access from my email?
Lev focuses on retrieving data specifically from deal-related emails to streamline your workflow and enhance your platform experience.
Why connect my email to Lev?
Connecting your email to Lev unlocks a powerful suite of features designed to save you time, improve efficiency, and achieve the best terms possible for your deals. Here are some benefits:
Effortless Deal Launching: Reach a wider network of lenders and launch deals with a single click, all through your connected email.
Boost Lender Engagement (Up to 5x): Emails sent directly from your address see significantly higher engagement compared to generic platform emails.
Automated Deal Tracking: Lev analyzes emails to automatically update lender statuses (interested, terms received, passed, etc.) in your placement table, keeping you up-to-date on all deals.
Streamlined Follow-Ups: Lev automates follow-up emails to unresponsive lenders, saving you significant time and effort.
Task Management: Lev generates automated tasks for specific lenders based on email content, helping you stay organized and accountable.
Can I disconnect my email from Lev at any time?
Yes. You have complete control over your email connection and can do so by reaching out to the Lev team.
What email providers does Lev integrate with?
Gmail and Outlook
II. Security
Is my email content secure?
Absolutely. Lev prioritizes your privacy. Your email content remains completely confidential and inaccessible.
How secure is the platform?
Data Centers: Lev utilizes Amazon Web Service (AWS) with data centers located in the US. These facilities provide 24/7 physical security, state-of-the-art fire suppression, redundant utilities, and biometric access control.
Network Security: All communication between your system and Lev is encrypted using SSL/HTTPS, the industry standard for secure data transfer.
System Security: Lev constantly updates its systems for optimal security. They utilize a combination of configuration management, up-to-date software, and continuous deployment practices. Additionally, web applications are continuously monitored with advanced security tools.
Penetration Testing: Lev conducts regular penetration tests to identify and address potential vulnerabilities in their network, applications, and infrastructure.
Application Security: Lev prioritizes redundancy to ensure service continuity even during system interruptions. They achieve this by physically separating database instances from application servers and employing single-function servers.
SOC 2 Compliance: Lev undergoes annual audits by a third-party firm to ensure their security controls meet SOC 2 compliance standards. This rigorous process verifies controls related to access, data encryption, and contingency plans for business continuity, disaster recovery, and incident response.